What should you do when you receive a PFL?
Start with the letter, not assumptions. Read the concern, the response date, and every document named in it. If the reason is unclear, keep a copy of the wording that is unclear.
What does the letter need you to answer?
The answer should deal with the concern in the letter. Gather the documents that speak to that concern, then put them in a clear order. What documents count depends on the facts in your file and what the letter asks for.
For a general overview of options after a negative decision, see refusal remedies and reconsideration requests.
How do you prepare a clear record and timeline?
Write down the key dates, what happened, and what records support each point. Include the letter and any records that help explain the facts. This makes it easier to see what stage your case is at and what happens next.
IRCC's enforcement manual describes procedural fairness as a reasonable opportunity to respond to a concern. Read the official guidance alongside the letter you received.
What should you share before you request a 15-minute call?
Use the intake to share the concern, deadline, and a short outline of your situation before you request a 15-minute call. It is a first step to help Mehdi understand the matter, not a promise of an outcome.